Privacy Policy

This website provides access to an emergency service concierge that helps connect callers with available independent local service professionals. We are not a tree service company and do not perform any services ourselves.

Information We Collect

When you call the phone number listed on this website, we (or our call routing providers) may collect basic call-related information, including:

  • Your phone number
  • Call date, time, and duration
  • Call recordings (when enabled)
  • General location details shared during the call
  • Notes related to the nature of the emergency

This website does not collect personal information through online forms.

How Information Is Used

Information collected during calls may be used to:

  • Route your request to available local service professionals
  • Operate and improve call handling and routing systems
  • Monitor quality, performance, and availability
  • Prevent spam, abuse, or non-emergency misuse

We do not sell personal information or use it for unrelated marketing purposes.

Information Sharing

Information may be shared with independent local service professionals solely for the purpose of responding to your request. These professionals operate independently and are responsible for their own services, pricing, and outcomes.

Third-Party Services

This service may use third-party providers for call routing, call tracking, analytics, and communications infrastructure. These providers may process information on our behalf to enable operation of the emergency line.

Call Recording

Calls may be recorded for quality assurance, training, and dispute resolution purposes where permitted by law. By calling the phone number listed on this site, you consent to such recording where applicable.

Data Security

Reasonable measures are taken to protect collected information; however, no method of transmission or storage is completely secure.

Data Retention

Call-related information is retained only as long as reasonably necessary for operational, quality, and legal purposes.

Children’s Information

This service is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Contact

If you have questions about this Privacy Policy, you may contact us using the phone number listed on this website.

Changes to This Policy

This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page.

Effective Date: [INSERT DATE]